Privacy policy

1. What we collect

Only what you type into a form on this site. There are two forms, and between them they collect:

• your name;
• your mobile number;
• your email address, if you give one on the contact form;
• the locality where the car is or should be serviced;
• the car’s make, and the model and year if you enter them;
• the service you are asking for, and any notes you write.

We ask for these because a mechanic cannot quote a job or reach a car without them. Nothing on this site asks for payment details, and no payment is taken through it.

2. How the site is measured

The site uses Google Analytics 4 to count visits and to understand which pages and buttons are used. It records the pages you view, which service page you opened, which buttons you clicked, whether a form was completed, plus your approximate location (worked out from your IP address), your device and browser type, and how you arrived — for example from a search. Google processes this as our analytics provider, on servers outside India.

What is never sent: the name, phone number, email, area, car or notes you type into a form. Our measurement events carry page and interaction context only, and that is enforced in the code rather than left to convention.

Google Analytics sets cookies (named _ga and _ga_*) so it can tell a returning visit from a new one. Those are the only cookies this site sets. To refuse them, block cookies for this site in your browser, or install Google’s Analytics opt-out add-on — the site works exactly the same either way.

We run no advertising pixels, no session recording, no chat widget and no third-party embeds. There is no login and no user account on this site.

Your browser stores one item locally, in sessionStorage: the details of a request you have just submitted, so the confirmation page can show them back to you. It is scoped to that browser tab, is erased as soon as that page reads it, and is never sent anywhere by this site.

3. Where form data goes

When you submit a form, what you typed is sent to Heremechanic’s own lead endpoint — a small service running on our Cloudflare account — which emails it to our business inbox so someone can call you back. It is not stored in a database on the website, and it is not shared with anyone else.

Cloudflare processes the transmission and the email delivery as our service provider. If you would prefer not to use the form, call or message us instead — the phone and WhatsApp numbers are on the contact page.

We do not sell personal information, and we do not share it for advertising.

4. How long it is kept

To be completed: the retention period for service requests and enquiries, and the deletion process at the end of it.

5. Who else sees it

To be completed: the list of processors — hosting, CRM, telephony, SMS — that will handle request data once the backend exists. None are in use today.

6. Your rights

You can ask what personal information we hold about you, ask for it to be corrected, or ask for it to be deleted.

To be completed: the grievance officer’s name and contact details, and the response timeline, as required under the DPDP Act.

7. Children

This site is intended for adults arranging car service. We do not knowingly collect information from children.

8. Changes

This policy will be replaced by a reviewed version before launch, and updated whenever what the site collects changes.

9. Contact

Privacy questions or requests: [email protected].